We are proud to offer a new, helpful service for all members called DoubleCheck Solutions.
Whenever you have Non-Sufficient-Funds (NSF) in your checking account to cover a payment you made, you will be sent a special alert by text or email. This alert gives you time to take action and rectify the situation before your transaction is declined, ensuring critical payments like rent or utilities get paid, while protecting your reputation and credit rating.
DoubleCheck also offers alternative payment options to add funds to your account after the fact, adjust how your overdraft protection was applied, or use a credit card to cover expenses.
HOW DOES IT WORK?
- If you had conducted one or more transactions with your UCSCU checking account that would overdraft the account (bring the balance below zero), you will get a text message or email alert message like this:
“Your UCSCU account ending in [###] has insufficient funds for one or more transactions. Visit https://www.ucscu.org or visit a branch before [TIME/DAY] to review your resolution options.”
- After clicking the link, you’ll enter your normal credentials to access UCSCU's online or mobile banking site.
- To review payment options, login to your online banking at https://my.ucscu.org/login then click the "DoubleCheck" tab at the top of the page or visit a UCSCU branch to check out all the new options brought to you by DoubleCheck.
- Follow the instructions to decide how to pay for the potential NSF or Overdraft fee. If you decide to use a credit card for payment, there will be a nominal fee which will be disclosed at time of payment.
- Take a few minutes to watch this series of video tutorials that will show you what the platform looks like and includes step-by-step instructions on how to use it.
DoubleCheck is a great solution to help you avoid the negative consequences of bouncing a payment including damaged relationships or a hit to your credit rating. You will also save money by avoiding late fees from service providers, as well as returned payment fees from the bank or credit union of the business that received the bounced payment.
